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Sun , Oct 25, 10 am - 12 pm

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+971 58 1316142
( Everyday from 9:00am to 9pm )

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FAQ's

Food is one of the basic needs of life, we are all earning for the very healthy food. At Soil 2Soul we are persistent to try and bring that smile of satisfaction from deep within your soul.
Soil2Soul wants you to relax with your family, meanwhile, we will get it to your doorstep at the most competitive rates directly from our Ras Al Khor store.
Yes, you can also visit our importer and wholesale giant AAK International in Ras Al Khor.
To know more about AAK, please visit www.aakinternational.com
Yes, you can order through a phone call, WhatsApp or email us anytime, you will get a confirmation reply.
Three easy steps

1. Browse through our webpage.
2, Hit the ‘add to cart’ button for each item you want to order.
3. Click on a product photo or product name to see more detailed
information.
4. To submit your order, visit the check-out page and make sure you click on
‘place order’ before leaving the page.
Yes! In the check-out page simply fill the ‘billing’ section with your own details and then click on ‘ship to a different address’ to add the details of the person you are ordering for.
Add all special instructions as a note and if you don’t give us the customer’s phone number make sure someone will be available to receive the box.
If you change your mind, you can cancel or change your order within 1 hour from placing it without any charges being applied. Just send an email with the reference number of your order. If you want to cancel an order that has already been dispatched, we will reimburse your order except for perishable items, shipping, and admin fees.
Since our products are perishable, we do not accept returns, whether opened or unopened. Moreover, the delivery service is contracted to a third party, therefore, no exchanges, returns or fractioning of the order is allowed. The delivery person has no authorization to make any changes on the invoice amount or return any items to the shop.
Depending on the reason we will either replace or refund the products:

1. We sent you the wrong product – We will be happy to replace or refund the wrong products.
2. The product is damaged – We are happy to replace or refund the products at our expense. We will only process replacements for products that are returned in full and kept refrigerated where applicable, as these products will be analyzed.
3. The product has been damaged during shipping or tampered with – We will be happy to replace the products at our expense or refund them, provided that you immediately inspect the shipment upon delivery and notify the delivery person of the issue right away.

We will process refunds through the original payment method.